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  1. TravelWifi
  2. Troubleshooting

Troubleshooting

Troubleshooting Sapphire Hotspots

  • “Code 6” error code on my Sapphire device, What does it mean?
  • Change the password of my TravelWifi Hotspot
  • Code 7 error, what does it mean for my data plan?
  • How to perform a Factory Reset of my TravelWifi Hotspot
  • “Code 12” error code, What does it mean?
  • How do I connect to the Internet with my Sapphire Portable Hotspot?
See all 8 articles

Troubleshooting a data plan

  • My data plan isn't working or Idle
  • The light of my hotspot is flashing and I don’t have a connection.

Troubleshooting an eSIM

  • I purchased the eSIM, but I’m having problems with my eSIM installation and activation, how do I fix it?
  • I activated the eSIM and initially was receiving data service, but my data service stopped working. How can I troubleshoot?
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