If organizing my own return, where should I send the devices to?

If you are organizing your own return, you must choose a tracked and signed shipping method (e.g. FedEx) when shipping our Portable Hotspot back to us, guaranteeing that the device doesn't get lost.

If you need any assistance or recommendations for delivery services, please do not hesitate to contact us – we’d be more than happy to help.

We have four logistics warehouses where you can return your Portable Hotspot – we recommend you choose the closest one to minimize shipping charges.